Documentation
Guides, runbooks and answers to the most common questions. All in one place.
These pages come from the knowledge base; Support owns the content.
general
- Creating a service in the panel
How do I create a site or service in the panel? - How do I cancel my subscription
How do I cancel my subscription, and what happens to my service afterwards? - How do I pay?
How do I pay, and where do I find the account to transfer to? - Language of the site and the market
In which language is your site, and what happens if I request an address in a language you do not serve there? - Managed apps
What are managed apps, and can I order them? - Price of a service that is not yet available
What does Linux / VPS, Minecraft hosting or Cloud AI cost? - Reaching support
How do I reach support, and when are you available? - Status of my last admin action
What does the status next to "last admin action" (restart, backup, restore) mean? - Subscription and term
How does my subscription start, and how long does it run? - Supported languages in the panel and in the documentation
In which languages can I use your panel, documentation and support? - What can I order?
Which services can I order from you? - Where do I find my monthly invoice
Where can I see what I pay per month, and can I download it? - Where my data is
Where is my data, and does it stay in Europe?
Linux
- Response time and SLA for Linux / VPS
What is your response time during an incident on my Linux / VPS, and what do I get if you miss it?
WordPress
- Backup and restore
Do I get a backup of my WordPress site, and can you restore it if something goes wrong? - DNS step 1 — the domain you enter when placing the order
Which domain do I enter with my order, and why is my order refused without one? - DNS step 2 — you make the DNS change yourself, at your provider
Who changes my DNS records, and what do I have to do at my domain provider? - DNS step 4 — a low TTL in advance, and what we do not promise yet
What happens during a migration, and do I get HTTPS? - Logging in to the admin area of my site
Where do I find the admin address and the password for my WordPress site, and what do I do if I lose the password? - Price of WordPress hosting
What does WordPress hosting cost? - Response time and SLA
What is your response time during an incident, and what do I get if you miss it? - Statuses in the panel
What do the statuses next to my site mean? - Updates and maintenance
Who handles the updates and the maintenance of my WordPress site? - What you get with WordPress hosting
What do I get if I take WordPress hosting with you? - Your own domain name
Can I use my own domain name, and who manages the DNS and the certificate?