general
Reaching support
- Question
- How do I reach support, and when are you available?
- Answer
- Fill in the form on **/support**. You do not need an account to do that. You get a reference number straight away, and the status link that comes with it shows how far we are. If you are signed in, you find your reports back in the panel. There is no public e-mail address. We do not promise how quickly we reply: today there is no response time, not in any package of €29 per month or more either. We do not promise a first answer within one business day in any package of €29 per month or more yet. You read our answer on the status page of your report. The exact terms are listed under "Response time and SLA". Questions about the service are covered in the documentation, in the panel in your own language.
- Applies to
- any question or outage about how a customer gets in touch, and when someone is there.
- Updated
- 2026-09-28