general
Subscription and term
- Question
- How does my subscription start, and how long does it run?
- Answer
- Our packages run per month. You order by invoice: you choose a package in the panel, and we send you an invoice for the first term. Your service is set up only after the payment has arrived and we have confirmed it — you can see that in your panel, where your order shows either "not paid" or "paid, service is being set up". From the second term the payment runs automatically. See also "How do I cancel my subscription".
- Applies to
- any question about the term, the start and the renewal of a subscription.
- Updated
- 2026-09-30